FAQ


How do I select a great repair center?
Do I need to collect 2-3 estimates for my insurance company?
How much will this cost me?
What should I do with the check from my insurance company?
When will my vehicle’s repair be completed?
What kind of parts do you use?
What methods of payment do you accept?
Is it ok to leave personal belongings in the trunk?
Do you offer rental car assistance?
I have been in an accident, what do I do?

 

How do I select a great repair center?

Nevada state law provides you with the right to take your vehicle to the repair center of your choice. There is a good deal of mis-information that people need to weed out when selecting a repair center. Because consumers do not purchase collision repair work frequently, they need to understand the real facts about selecting a repair center

  • Do Not select a repair shop because they provided you with the lowest estimate, initial estimates only detail the visual damage of your vehicle. There is a possibility of discovering new damages after disassembling and inspecting it thoroughly
  • Do evaluate people you have come in contact with. Were they courteous? Did they exclaim the insurance claim process with you? Were they knowledgeable and did they take a real interest in your vehicle?
  • The collision center appraiser should explain your damage estimate to you in detail so you know what needs to be repaired and why.
  • Do make sure the repair center has a spray booth to ensure the highest quality paint finish possible
  • Ask to see cars awaiting delivery and inspect the quality
  • Ask for references of car dealers, insurance agents or customers that have had their vehicles repaired at the center

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Do I need to collect 2-3 estimates for my insurance company?

No You don’t really need an estimate at all. You just need your car repaired. You have the right to have your car repaired at the shop of your choice


 

How much will this cost me?

Usually our customers are responsible for paying there insurance’s deductible. If you need help paying your deductible, ask us about how we can help you pay the deductible.

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What should I do with the check from my insurance company?

We recommend you endorse the insurance check over to Hi Star Auto Center after the repairs are competed to your satisfaction. If you deposit the check, your bank will require the check to clear before you are able to draw funds against it, possible causing a delay in the delivery time of your completed vehicle. Please note that our payment policy requires payment in the full at the time of delivery.


 

When will my vehicle’s repairs be completed?

We realize what a huge inconvenience it is to be without your vehicle. That is why we provide you with the fastest service with the best quality. We also offer rental car services. However, we are unable to provide you with a realistic promise date until we have had the opportunity to:

  • Completely and systematically dismantle your vehicle.
  • Carefully inspect every part for damage.
  • Have your insurance company come out and view the damage and provide us with their complete supplement appraisal.
  • Order and receive 100% of all the parts needed to repair your vehicle.

 

What kind of parts do you use?

There are 3 types of parts used in the repair process and all parts are not created equal.

  • Original Equipment Manufacturer (OEM) parts are made by the manufacturer of your vehicle. are equivalent to the original parts on your vehicle.
  • New After Market parts are copies of your OEM parts made by another manufacturer. These parts are generally cheaper than OEM parts, but tend to be of lesser quality than OEM.
  • Used or Salvage parts are parts that have been recovered from totaled vehicles.

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What methods of payment do you accept?

All repair must paid in full at the time of vehicle delivery. We accept several methods of payment:

  • Insurance checks can be endorsed over to Hi Star Auto Center
  • Cash
  • Personal Checks – up to $3000 Maximum. No Temporary Checks.
  • All major credit cards for the amount of work performed.

 

Is it OK to leave my personal belongings in the trunk?

Please remove all of your belongings and valuables from the vehicle. During the repair process our technicians will need trouble-free access to all areas of your vehicle as it gets disassembled, repaired, painted and reassembled. Your golf clubs and beach chairs are better off stored at home.

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Do you offer rental car assistance?

Yes. We will be happy to assist you in receiving a rental vehicle. We will have the rental company pick you up from our shop when you drop off your vehicle.


 

I have been in an accident. What do I do?
  • Relax. Take a long, deep breath and don’t panic. The accident is over and it is time for control.
  • Examine yourself, your passengers and any bystanders who may have been involved. If anyone is not responding or moving, help them first
  • Examine occupants of the other vehicle and confirm vehicle damage or personal injuries. This is not a time for accusations and name calling. Stay calm.
  • If there are any bleeding injuries, immediately apply pressure. Do not move the injured unless there is immediate danger from fire or traffic.
  • Get all occupants and pedestrians to safety. Turn off the ignition.
  • Get help. If you don’t have a phone, ask bystanders or witnesses to phone for the police and an ambulance if necessary. Police must be notified of injuries or damages for insurance claims.
Record the following information for an accident record:
  • The time and location of the accident.
  • The other driver’s information. (Name, Address, Phone Number & Insurance Information)
  • The other car’s license number, year, make and model.
  • The other car’s VIN (Vehicle Identification Number), located on the driver’s side beneath the front windshield.
  • The names and contact infomation of any injured parties.
  • Note the occupants of the other vehicle and their seating positions.
  • The names and phone numbers of any witnesses.
  • Note the use of seat belts in other vehicle.

Remember:
  • You are allowed by law to have your car towed to and repaired by whichever facility you choose.
  • You really only need one estimate to determine costs.
  • Select your repair shop carefully. The future safety of you and your passengers will be determined by your choice.

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Contact Us:Tel: (702) 432-8686|Email: HiStarLV702@yahoo.com