We have decades of combined experience in the Las Vegas automotive repair industry. We are an established, trusted member of the local community — not a franchise, not a chain. A real family business that answers the phone and stands behind its work.

Yes. HiStar is I-CAR Gold Class certified — the highest training designation in the collision repair industry — and our mechanical technicians hold ASE certifications. These are not just plaques on a wall. They represent ongoing training, tested competency, and a commitment to repairing your vehicle to manufacturer guidelines. Many shops in Las Vegas cannot say the same.

HiStar Auto Center is a full-service, family-owned auto body and mechanical repair shop serving Las Vegas and the surrounding valley. We handle everything from collision repair and paint to engine diagnostics and mechanical work — all under one roof. No runaround, no multiple shops, no headaches.

Three things set us apart: First, we are one of the only shops in Las Vegas that offers both auto body and full mechanical repair under one roof. Second, we are I-CAR Gold Class and ASE certified — credentials most local competitors do not hold or advertise. Third, we are locally and family owned, which means you talk to the people doing the work, not a call center. We do not have insurance company quotas to meet. Our job is to get your car fixed right — for you.

We are located in Las Vegas, Nevada. Contact us directly for our address, hours, and directions. We serve customers from across the entire Las Vegas valley.

More than most people realize. When a vehicle sustains collision damage, it often involves both structural and mechanical components. A shop that only does body work will send the mechanical issues elsewhere — and now you have two shops pointing fingers at each other if something goes wrong. HiStar handles both. One call. One warranty conversation. No confusion about who is responsible.

Absolutely. I-CAR Gold Class is the collision repair industry’s highest standard for technician training. It means your vehicle is being repaired by people who are tested, current on evolving vehicle technology, and committed to doing the job correctly. Non-certified shops may cut corners you cannot see — improper welds, misaligned panels, incorrect paint prep — that compromise safety and resale value.

Look for three things: certification, transparency, and independence. A certified shop (I-CAR Gold Class, ASE) follows manufacturer repair guidelines. A transparent shop documents the repair process and communicates every step. An independent shop works for you — not for your insurance company. HiStar checks all three boxes.

Independent shops like HiStar are not beholden to manufacturer upsell quotas or corporate volume targets. You get direct communication with the people repairing your vehicle, more flexible scheduling, and often faster turnarounds. Dealership body shops can be impersonal, slow, and focused on throughput over individual attention. If something is wrong, at a dealership you are a ticket number. At HiStar, you are a customer we answer to directly.

Ask these: Are you I-CAR Gold Class certified? Do you use OEM or aftermarket parts, and who decides? Will you document the repair process with photos? How do you handle supplements if additional damage is found? What does your warranty cover, and for how long? A reputable shop welcomes these questions. If you get vague answers or pushback, keep shopping.

Look beyond the star rating. Read for specifics: did the shop communicate proactively? Was the car delivered on time? Were there surprises on the final bill? Did the shop fix the problem the first time? Platforms like Google, Yelp, and Carwise give you a fuller picture than any shop’s own website. Also check BBB for complaints — positive Instagram posts do not cancel out documented billing disputes.

A BBB rating reflects how a shop handles complaints — not just whether they receive them. Every shop gets difficult customers. The question is whether they resolve issues honestly and promptly. HiStar holds a BBB A+ rating. Some of our local competitors have active complaints for billing fraud and deceptive practices. That difference matters when your car — and your money — are on the line.

Absolutely. We understand that collision claims often involve bodily injury components, and we work cooperatively with personal injury attorneys to provide the documentation they need — repair records, photos, supplement histories, and damage assessments. Getting your car fixed correctly is part of building a complete picture of what this accident cost you.

Yes. We handle the insurance process on your behalf — communicating with adjusters, submitting supplements, and documenting everything your insurer needs. You do not have to be the go-between. Our job is to make this as stress-free as possible so you can focus on getting back to normal life.

No. Nevada law prohibits an insurer from denying your claim solely because you chose an independent shop. They must pay for a proper repair regardless of where you take your vehicle. If you encounter resistance, document every conversation and contact the Nevada Division of Insurance.

No. In Nevada, you have the legal right to choose your own repair shop. Nevada Revised Statute 690B.016 prohibits insurance companies from requiring you to use a specific shop as a condition of your claim. Your insurer may suggest a shop from their Direct Repair Program (DRP) network — but that is a recommendation, not a requirement. You always have the final say. Choose the shop that is right for you, not the one that is most convenient for your insurer.

It depends on the extent of the damage, your deductible, and your claims history. For minor cosmetic damage below or near your deductible, paying out of pocket may make sense to avoid a rate increase. For anything structural, mechanical, or involving another party, filing a claim is usually the right move. Come in for a free estimate first — once you know the actual repair cost, you can make an informed decision.

A DRP shop has a contractual agreement with one or more insurance companies. In exchange for referrals, the shop agrees to pricing caps, repair timelines, and insurer audits. This can create a conflict of interest — the shop’s relationship with the insurer may influence how aggressively they advocate for your vehicle. DRP shops are not automatically bad, but you should understand the relationship before handing over your keys. HiStar is not bound by DRP agreements. We work for you.

Actual cash value is what your insurance company determines your vehicle was worth immediately before the accident. If repair costs exceed a percentage of ACV (which varies by insurer), your car may be declared a total loss and you receive a settlement instead of a repair. ACV calculations can undervalue your vehicle. You have the right to dispute the ACV with documentation of your vehicle’s condition, recent comparable sales, and added features or upgrades.

Diminished value is the reduction in your vehicle’s market value after a collision — even after repairs are made perfectly. A vehicle with an accident history is worth less than one without, and in many cases you can file a diminished value claim against the at-fault driver’s insurance. Nevada allows diminished value claims for third-party claims. If you have questions about this, your attorney or a public adjuster can help you pursue it.

Steering is when an insurance company pressures or misleads you into using a shop from their preferred network — sometimes implying that using another shop will cause delays, reduce your payout, or cause coverage problems. In Nevada, this practice is illegal under NRS 690B.016. If an adjuster discourages you from using the shop of your choice, ask them to put it in writing. They will not, because they cannot legally do it. Know your rights.

Subrogation is the process by which your insurance company seeks reimbursement from the at-fault party’s insurer after paying your claim. It typically happens in the background and does not affect your repair. If your insurer successfully subrogate, you may also recover your deductible. You generally do not need to do anything — but your attorney, if you have one, should be aware of any active subrogation.

Yes — and if your current shop does not, that is a problem. Thorough documentation includes photos at intake, during disassembly, through each repair stage, and at delivery. This protects you, protects the shop, and creates a verifiable record if a dispute arises with your insurance company or if you later need to prove the repair was done correctly. We document every job. It is not optional.

Repair timelines depend on the severity of damage, parts availability, insurance approval speed, and shop workload. Minor cosmetic repairs may take a few days. Structural repairs, frame work, or complex paint jobs can take one to three weeks or longer. At HiStar, we give you honest timelines upfront and communicate proactively if anything changes. We would rather tell you the truth on day one than make promises we cannot keep.

A reputable shop warrants both the labor and the materials used in your repair. This means if the paint fails, panels shift, or a repair does not hold — the shop makes it right. Ask specifically: what is covered, for how long, and what voids the warranty. Low-cost shops often offer limited warranties that exclude materials or expire quickly. At HiStar, we stand behind our work.

A preliminary estimate is the initial damage assessment written before your vehicle is fully disassembled. It captures the visible damage but is not the final number. Once a technician blueprints the vehicle — takes it apart to inspect every affected component — additional hidden damage often appears. That triggers a supplement, which adjusts the repair total. Any shop telling you the preliminary estimate is final is either guessing or cutting corners.

A supplement is an update to the original repair estimate when additional damage is discovered during the repair process. Hidden damage — bent frames, damaged sensors, compromised structural components — is extremely common after a collision and not always visible during the initial inspection. Supplements are normal, legitimate, and necessary. They are submitted to your insurance company for approval. At HiStar, we document everything that drives a supplement so you and your insurer understand exactly what was found and why it needs to be fixed.

Blueprinting is a thorough, methodical disassembly and inspection of your vehicle before repairs begin. A technician removes panels, bumpers, trim, and components to assess the full scope of damage — not just what is visible on the surface. Blueprinting produces a complete, accurate repair plan and reduces the chance of mid-repair surprises. Shops that skip proper blueprinting produce surprise bills, longer repair times, and vehicles that do not drive the way they should.

OEM (Original Equipment Manufacturer) parts are made by your vehicle’s manufacturer — the exact same components the factory used. Aftermarket parts are produced by third parties and vary widely in quality and fit. Insurance companies often push for aftermarket parts because they cost less. You have the right to request OEM parts, especially on newer or leased vehicles. Ask your shop which parts they use by default and whether your insurer has specified otherwise — then decide if you agree.

Yes. We can assist you with the rental car process, whether it is coordinating with your insurance company’s rental benefit or connecting you with a rental provider. Getting you back on the road while your vehicle is being repaired is part of what we do.

Yes. HiStar has a dedicated fleet service program for commercial vehicles. We handle everything from routine mechanical maintenance to collision repair on fleet trucks, vans, and work vehicles. If you manage a fleet in the Las Vegas valley and need a reliable, certified shop that can handle both body and mechanical work, contact us to discuss a fleet account.

Yes. We stand behind our work. Ask us for specific warranty details when you drop off your vehicle — we are happy to explain exactly what is covered and for how long. We believe you should know what you are getting before the job starts, not after.

Call us or come in for a free estimate. We will assess your vehicle, walk you through the damage, explain the repair process, and give you an honest picture of what to expect — timeline, cost, and next steps. No pressure, no surprises.

We service most makes and models — domestic, import, trucks, SUVs, and fleet vehicles. Whether it is a daily driver or a vehicle that has been with your family for years, we treat every job with the same level of care and craftsmanship.