A DRP shop has a contractual agreement with one or more insurance companies. In exchange for referrals, the shop agrees to pricing caps, repair timelines, and insurer audits. This can create a conflict of interest — the shop’s relationship with the insurer may influence how aggressively they advocate for your vehicle. DRP shops are not automatically bad, but you should understand the relationship before handing over your keys. HiStar is not bound by DRP agreements. We work for you.